Legal
Complaints
How to complain, what happens next, and where to take it if you are not satisfied with our answer.
Content pending
This page is a placeholder. The final wording is awaited from the compliance consultant, aligned to the firm's DISP complaints procedure and must be in place before launch.
This page will cover
- •How to complain: postal address, email and phone
- •What information to include
- •Acknowledgement and response timescales under DISP
- •How the complaint will be investigated and who by
- •Referral rights to the Financial Ombudsman Service, with its contact details and time limits
- •Whether the complaint concerns The Landlord App, the underwriter or the claims handler, and how it is routed