TLA

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Claims Guide

A step-by-step breakdown of how Rent and Legal Protection claims work — so you know what to expect and what you'll need before arrears hit.

How the claims process works

From the first missed payment through to recovery — seven stages every landlord should understand.

1

Rent Missed – Submit Claim

Avoid excess or even worse, declining of your claim by reporting quickly (within 45 days of loss).

2

Mediation

Mediation is a tool that Insurers use to resolve the matter with the Tenant(s).

3

Legal Assessment

All legal insurance requires prospects, so ensure all your tenancy documents are provided.

4

Claim Decision

Once your claim has been accepted, the legal team take over the possession process and, subject to policy conditions, Rent Arrears Cover can be applied for.

5

Rent Payments

Rent is paid one month in arrears once accepted and you will need to send up to date rent logs monthly to the insurer.

6

Eviction

Once eviction of the Tenant(s) has been obtained and you have your property back, the policy still continues to support you.

7

Recovery/Damages

Following the check out report and Deposit adjudicators report, you may still have money owed from the tenant(s). Subject to policy conditions and prospects, the policy may assist in funding legal costs to recovery monies owed.

No possession action means no Rent Arrears Cover.

What you'll need for a claim

Insurers and legal teams ask for the same documents every time. Having them stored, validated and address-matched before arrears hit saves weeks of delay.

  • Assured Shorthold Tenancy (AST)
  • Rent payment log showing arrears
  • EPC certificate (valid and address-matched)
  • EICR certificate (valid and address-matched)
  • Gas Safety Certificate (GSC)
  • Deposit protection evidence

No policy can fix a document you should have had

Most declined claims are preventable. Store your compliance documents, see your risk exposure, and fix the gaps before they cost you.